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Privacy Policy

All references within this policy to 'we', 'us' 'our' or Springbok Properties refer to Springbok Properties SA, registration number XXXXX, with registered offices at:
1st Floor, Hathaway Centre
C/O Beyers Naude
Castlehill Drive
Blackheath
Johannesburg


Springbok Properties understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, ADDRESS (‘our site’) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this privacy policy carefully and ensure that you understand it. Your acceptance of this privacy policy is deemed to occur upon your first use of our site and you will be required to read and accept this privacy policy when signing up for an account. If you do not accept and agree with this privacy policy, you must stop using our site immediately.

1. Definitions and interpretation In this policy the following terms shall have the following meanings:

‘Account’ An account required to access and/or use certain areas and features of our site

‘Cookie’ A small text file placed on your device or computer by our site when you visit certain parts of our site and/or when you use certain features of our site. Details of the cookies used by our site are set out in part 13 below

2. Information about us Our site is owned and operated by Springbok Properties SA with the registered address:
1st Floor, Hathaway Centre
C/O Beyers Naude
Castlehill Drive
Blackheath
Johannesburg

Our parent company is Springbok Properties Ltd, a limited company registered in England under company number 09045757 with the registered address:
Suite 7N, Trafford House,
Chester Road,
Old Trafford,
Manchester
M32 0RS
England

3. What does this policy cover? This privacy policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. Personal Data Personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What data do we collect? Depending upon your use of our site and whether you have instructed us for selling by entering in to our sole selling rights agreement, we may collect some or all of the following personal and non-personal data (please also see part 13 on our use of cookies and similar technologies):

  • Name
  • Date of birth
  • Gender
  • Correspondence address
  • Property address
  • Email address
  • Telephone number
  • Payment information
  • Names of all joint property owners
  • Property details and description
  • Property interior / exterior photographs
  • IP address
  • Web browser type and version
  • Operating system
  • A list of URLs starting with a referring site, your activity on our site, and the site you exit to

6. How do you use my personal data? We have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will OR may be used for one of the following purposes:

  1. Provide our services to you Your personal details are required in order for us to enter into a contract with you.
  2. Communicate with you We use the information that we have to send you marketing communications, communicate with you about our products and services and let you know about our policies and terms. We also use your information to respond to you when you contact us.
  3. Promote safety, integrity and security We use the information that we have to verify accounts and activity, combat harmful conduct, detect and prevent abuse spam and other bad experiences. We collect IP addresses and computer host names from users submitting information. This is done for the purposes of moderating genuine customer enquiries.
  4. Send you updates about your potential or current sale or purchase of property Use in creating statistical reports for our internal purposes like audits, data analysis, fraud monitoring and prevention, in improving our website features, determining effectiveness of our promotional campaigns.
  5. Providing and managing your account Supplying you with information by email OR post to which you have opted-in (you may unsubscribe or opt-out at any time using the unsubscribe link at the bottom of our emails)
  6. Analysing your use of our site This enables us to gather feedback to enable us to continually improve our site and your user experience.

If you change your mind about being contacted in the future, please email us at ADDRESS and tell us, or, if you have consented to being contacted by third parties for marketing purposes, you will need to contact them directly. Alternatively, if you are a registered user, you can be logged in and change your contact permissions settings.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone or text message or post with information, news, and offers on our products or services. You will not be sent any unlawful marketing or spam and you will always have the opportunity to opt-out.

7. How long will you keep my personal data? We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for no longer than 20 years from the date of exchange of your contracts for property sale or purchase.

8. Where do you store my personal data? We will only store or transfer your personal data within South Africa.

9. Do you share my personal data? We may share your personal data with other companies in our group for the purposes of providing services related to purchase or sale properties. This includes our UK parent company; Springbok Properties Limited.

We may sometimes contract with the following third parties to supply certain products or services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold. This is not a full and extensive list and other third parties not named here may also require access to data we hold. The list includes, but is not limited to:

  • AlldayPA
  • Cloudcall
  • Facebook
  • Googlthird partiesgle Analytics
  • Springbok Properties Ltd
  • TextMarketer
  • Xero


If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party's obligations under South African law

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are or I am involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How can I control my personal data? When you submit personal data via our site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and, at the point of providing your details and by managing your Account).

11. Can I withhold information? You may access certain areas of our site without providing any personal data at all. However, to use all features and functions available you may be required to submit or allow for the collection of certain data.

12. How can I access my personal data? If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a 'subject access request'.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 14. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 30 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

13. How do you use cookies? Our site may place and access certain first-party cookies on your computer or device. First-party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our site and to provide and improve our products or services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

Before cookies are placed on your computer or device, you will be shown a message requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies. However, certain features of our site may not function fully or as intended. You will be given the opportunity to allow only first-party cookies and block third-party cookies. We have taken great care to ensure that your privacy is not at risk by allowing them.

Our site uses analytics services provided by Google Analytics and Mouseflow. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the products or services offered through it.

In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

14. How do I contact you? To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: ADDRESS
Telephone number: NUMBER
Postal address:
Springbok Properties SA
1st Floor, Hathaway Centre
C/O Beyers Naude
Castlehill Drive
Blackheath
Johannesburg


15. Changes to this privacy policy We may change this privacy policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the privacy policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.